CASS COUNTY — Area residents got an emergency notification from Cass County about 4:31 p.m. saying 911 lines were down after a fiber line was cut, and the county dealt with the outage until almost 8 p.m.
The initial alert said “Until further notice, all Cass County 911 calls will be answered by surrounding counties or by State Patrol. It is unknown how long this disruption will last.”
Mike Kennon, Cass County Emergency Management Coordinator said the Cass County 911 system was down due to a fiber line that was cut between Council Bluffs and Atlantic. As of around 4:30 p.m. on Wednesday, all wireless 911 calls were being routed through Des Moines, while all other calls were being routed through Shelby County Communications.
Kennon said at the time it was “absolutely unknown” how long the lines will be down. “I’ve heard 30 minutes to three days, that’s the range I got,” he added.
He said that those with non-emergency calls who wanted to contact the communications center, sheriff’s office or police department could call the administration lines for those departments. The non-emergency numbers are: communications center — 243-2204; sheriff — 243-2206 or police — 243-3512.
About 7:45 p.m. another posting went out saying the cut fiber line had been fixed and service was restored.